COPYRIGHT AND TRADEMARK NOTICE
Unless otherwise specified, all materials appearing on this site; including text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Empire Lock Kits., Copyright ©, ALL RIGHTS RESERVED. You may use the content of this site only for the purpose of shopping in this store or placing an order and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
In addition, if you are a resident of California, you may have additional rights under the California Consumer Protection Act (“CCPA”), including the right to prohibit the sale of your Personal Information, as outlined below. To foster trust, Empire Lock Kits does NOT sell Personal Information at this time.
We Keep the Personal Information You Provide to Us private and secure. When you make a purchase from Empire Lock Kits, you provide your name, email address, credit card information, address, phone number and a password. We use this information to process your order(s), and to keep you updated on your purchases, as well as, to personalize your shopping experience.
Our secure servers protect your information using advanced encryption techniques and firewall technology. The payment processors we use may have their own respective policies for handling personal data, which can be found at their own websites. You may have additional rights under their perspective policies.
To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to this store. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us. There may be a link on our home page that allows you the ability to unsubscribe from our email list. Please contact us at: [email protected] if you would like to be removed from our mailing list.
PRIVACY ON OTHER WEB SITES
In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Empire Lock Kits shall have the right to refuse or cancel any orders placed for products listed at the incorrect price. Empire Lock Kits shall also have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Empire Lock Kits will issue a refund to your card in the amount of the incorrect price.
This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that Empire Lock Kits is not responsible for the operation of, or content located on or throughout any such site. We assume no liability for content viewed, received, or downloaded from these links, and therefore cannot recommend their respective links, photos, images, or text as our own opinion, or otherwise. We will never ask you to go outside of our website to complete a sales transaction, or to provide your personal information for any reason, except in the performance of a payment processor, during the consummation of a sale. Any other request for you to do so is solely at your own risk.
These conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether this store signs them or not. Empire Lock Kits reserves the right to make changes to this site and these conditions at any time.
This online store is powered by Shift4Shop shopping cart software. The Shift4Shop ecommerce solution provides the means to power our Empire Lock Kits store, but is in no way responsible for the activities/content found within. All content found on this site; including products, web copy, promotions etc., is the sole property of Empire Lock Kits and in no way, either expressed or implied, do those rights or responsibilities extend to Shift4Shop as a company. If you have any questions about what appears inside this store, please contact us directly from our contact us page.
Please contact us in the event that you need assistance in research or selection of products, or in placing an order with us. If you have product questions, contact us at: [email protected] and we will be glad to help you in any way we can.
MULTIPLE PRODUCT ORDERS
When you order multiple items, they will be shipped in one package to prevent lost items in transit. Our goal is for you to receive your order in its entirety. If an order goes over the USPS First-Class maximum weight, we will upgrade your shipping to USPS Priority Parcel at no additional charge.
Our store will automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the same state/province where Empire Lock Kits holds a presence. For orders shipped to other areas, you (the shopper) are solely responsible for any sales taxes and/or other taxes that may apply.
Your order will begin processing within 1 hour of order submission during our regular business hours. If you need to cancel, add to, or modify your order, please contact us as soon as possible. We will be glad to work with you on any changes that need to be made.
Items that show "In stock" are available when the order is placed, and orders will begin fulfillment as quickly as possible. Your order will ship out on the same day if ordered before 3pm EST (Monday through Saturday). We understand that you may need your rekey kit quickly, and we want to accommodate this requirement to the best of our ability. Due to some circumstances with our shipping partners, some delays are unexpected and beyond our control.
Some items may temporarily go out of stock; however, you may request a "Pre-Order", which will hold the item for you once it is back in our inventory. You will see the pre-order option on the product page.
Standard USPS First-Class Package shipping is FREE. You can expect a delivery time of 3-10 days, depending on your location. Most of our customers receive their orders within 3-7 days, however, we cannot guarantee a shipping time. When you order multiple items, they will be shipped in one package to prevent lost items in transit. Our goal is for you to receive your order in its entirety. If an order goes over the USPS First-Class maximum weight, we will upgrade your shipping to USPS Priority Parcel at no additional charge. USPS Priority Parcel has a delivery time of 2-5 days. You may also request USPS Priority shipping for an additional charge.
You will receive an email notification once your order has been fulfilled. Your USPS tracking code will be included in this email, and will allow you to track your order as it travels from our facility to you. If any delays are experienced, you may refer to this number when requesting an item location status.*An actual location scan with USPS could take up to 12 hours to register, so even if it does not show you online that an item has been received by USPS, please know that the package has been received, and is in transit.
We accept returns on resalable items for up to 30 days from order receipt. If you receive an incorrect item (other than what you ordered), we will ship you a replacement at our expense. Our product returns process is fully automated, using a RMA (Return Merchandise Authorization) system for your convenience. We only ask that the item is in the original packaging, and is in resalable condition..
Once a request for return is made, you will receive instructions on where to send your returned item. You must have a RMA number with your returned item to complete the refund process.
We DO NOT charge any re-stocking fees.
Your refund will be processed the same day, once your returned items have been received and inspected.