COPYRIGHT AND
TRADEMARK NOTICE
Unless otherwise specified, all materials appearing on this
site; including text, site design, logos, graphics, icons, and images, as well
as the selection, assembly and arrangement thereof, are the sole property of
Empire Lock Kits., Copyright ©, ALL RIGHTS RESERVED. You may use the
content of this site only for the purpose of shopping in this store or placing
an order and for no other purpose. No materials from this site may be copied,
reproduced, modified, republished, uploaded, posted, transmitted or distributed
in any form or by any means without our prior written permission. All rights
not expressly granted herein are reserved. Any unauthorized use of the
materials appearing on this site may violate copyright, trademark and other
applicable laws and could result in criminal or civil penalties.
PRIVACY POLICY
This privacy policy (“Privacy Policy”)
describes the information collection process that Empire Lock Kits and its
respective subsidiaries (“Empire Lock Kits,” “we,” “us,” or “our,” if not
explicitly referring to one company) follow when handling Personal Information
(defined below) that we collect or receive in conducting our business,
including through the sale of our products and use of our website (the “Site”),
as further explained below.
If you are a resident of the European Union (“EU”),
you may have additional rights un der the EU General Data Protection Regulation
(the “GDPR”) with respect to your Personal Information, as outlined below. For
the purposes of this Privacy Policy, references to the EU also include the
United Kingdom, Switzerland, and the European Economic Area countries Iceland,
Liechtenstein, and Norway.
In addition, if you are a resident of
California, you may have additional rights under the California Consumer
Protection Act (“CCPA”), including the right to prohibit the sale of your
Personal Information, as outlined below. To foster trust, Empire Lock Kits does
NOT sell Personal Information at this time.
We Keep the Personal Information You Provide to
Us private and secure. When you make a purchase from Empire Lock Kits, you
provide your name, email address, credit card information, address, phone
number and a password. We use this information to process your order(s), and to
keep you updated on your purchases, as well as, to personalize your shopping
experience.
Our secure servers protect your
information using advanced encryption techniques and firewall technology. The
payment processors we use may have their own respective policies for handling
personal data, which can be found at their own websites. You may have
additional rights under their perspective policies.
To keep you informed about our
latest offers, we may notify you of current promotions, specials and new
additions to this store. You may unsubscribe from our newsletters by following
the unsubscribe instructions in any email you receive from us. There may be a
link on our home page that allows you the ability to unsubscribe from our email
list. Please contact us at: [email protected]
if you would like to be removed from our mailing list.
PRIVACY ON OTHER WEB SITES
Other sites accessible through our site have their own
privacy policies and data collection practices. Please consult each site's
privacy policy for more information. Empire Lock Kits is not responsible for
the actions of third parties.
TYPOGRAPHICAL ERRORS
In the event a product is listed at an incorrect price due to
typographical error or error in pricing information received from our
suppliers, Empire Lock Kits shall have the right to refuse or cancel any orders
placed for products listed at the incorrect price. Empire Lock Kits shall also
have the right to refuse or cancel any such orders whether or not the order has
been confirmed and your credit card charged. If your credit card has already
been charged for the purchase and your order is canceled, Empire Lock Kits will
issue a refund to your card in the amount of the incorrect price.
Third-Party Links
This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that Empire Lock Kits is not responsible for the operation of, or content located on or throughout any such site. We assume no liability for content viewed, received, or downloaded from these links, and therefore cannot recommend their respective links, photos, images, or text as our own opinion, or otherwise. We will never ask you to go outside of our website to complete a sales transaction, or to provide your personal information for any reason, except in the performance of a payment processor, during the consummation of a sale. Any other request for you to do so is solely at your own risk.
OTHER CONDITIONS
These conditions will supersede any terms and/or conditions
you include with any purchase order, regardless of whether this store signs
them or not. Empire Lock Kits reserves the right to make changes to this site
and these conditions at any time.
CREDIT CARDS
We accept credit cards as a form of payment. There is no
surcharge for using your credit card to make purchases. Please be sure to
provide your exact billing address and telephone number (i.e. the address and
phone number your credit card bank has on file for you). Incorrect information
will cause a delay in processing your order. Please refer to our Privacy
Policy regarding the handling of your personal, and payment information.
ADDITIONAL INFORMATION
This online store is powered by Shift4Shop shopping cart software. The Shift4Shop ecommerce solution provides the
means to power our Empire Lock Kits store, but is in no way responsible for the
activities/content found within. All content found on this site; including
products, web copy, promotions etc., is the sole property of Empire Lock Kits
and in no way, either expressed or implied, do those rights or responsibilities extend to Shift4Shop as a company. If you have any questions
about what appears inside this store, please contact us directly from our contact
us page.
ORDERING ASSISTANCE
Please
contact us in the event that you need assistance in research or selection of products, or in placing an order with us. If you have
product questions, contact us at: [email protected]
and we will be glad to help you in any way we can.
MULTIPLE PRODUCT ORDERS
When you order multiple items, they will
be shipped in one package to prevent lost items in transit. Our goal is for you
to receive your order in its entirety. If an order goes over the USPS
First-Class maximum weight, we will upgrade your shipping to USPS Priority
Parcel at no additional charge.
TAXES
Our store will automatically charge and withhold the
applicable sales tax for orders to be delivered to addresses within the same
state/province where Empire Lock Kits holds a presence. For orders shipped to
other areas, you (the shopper) are solely responsible for any sales taxes
and/or other taxes that may apply.
ORDER PROCESSING
Your
order will begin processing within 1 hour of order submission during our
regular business hours. If you need to cancel, add to, or modify your order,
please contact us as soon as possible. We will be glad to work with you on any
changes that need to be made.
Items
that show "In stock" are available when the order is placed, and
orders will begin fulfillment as quickly as possible. Your order will ship out
on the same day if ordered before 3pm EST (Monday through Saturday). We
understand that you may need your rekey kit quickly, and we want to accommodate
this requirement to the best of our ability. Due to some circumstances with our
shipping partners, some delays are unexpected and beyond our control.
OUT-OF-STOCK PRODUCTS
Some
items may temporarily go out of stock; however, you may request a
"Pre-Order", which will hold the item for you once it is back in our
inventory. You will see the pre-order option on the product page.
SHIPPING POLICY
Standard
USPS First-Class Package shipping is FREE. You can expect a delivery time of
3-10 days, depending on your location. Most of our customers receive their
orders within 3-7 days, however, we cannot guarantee a shipping time. When you
order multiple items, they will be shipped in one package to prevent lost items
in transit. Our goal is for you to receive your order in its entirety. If an
order goes over the USPS First-Class maximum weight, we will upgrade your
shipping to USPS Priority Parcel at no additional charge. USPS Priority Parcel
has a delivery time of 2-5 days. You may also request USPS Priority shipping
for an additional charge.
You
will receive an email notification once your order has been fulfilled. Your
USPS tracking code will be included in this email, and will allow you to track
your order as it travels from our facility to you. If any delays are
experienced, you may refer to this number when requesting an item location
status.
RETURNS
We accept returns on resalable items for up to 30 days from order
receipt. If you receive an incorrect item (other than what you ordered), we
will ship you a replacement at our expense. Our product returns process is
fully automated, using a RMA (Return Merchandise Authorization) system for your
convenience. We only ask that the item is in the original packaging, and is in
resalable condition..
Once a request for return is made, you will receive instructions on where
to send your returned item. You must have a RMA number with your returned item
to complete the refund process.
We DO NOT charge any re-stocking fees.
Your refund will be processed the same day, once your returned items have
been received and inspected.